The information contained in this website is for general information purposes only. The information is provided by SkinAura and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of SkinAura. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, SkinAura takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
It is the responsibility of all customers to have read these terms and conditions carefully. By purchasing SkinAura products, services and packages assumes that our customers have read, understood and agreed to these terms and conditions.
Please take your receipt. Credit/Debit Card transactions where transactions are less than £10 a £0.50p transaction fee will be charged.
All prices reflected on this website are in Pounds Sterling (£). All information reflected on this website are correct at the time of publish. SkinAura reserves the right to change, amend or withdraw any items, prices or offers without prior notice.3.
3. Refusal of Treatment
We reserve the right to refuse to serve any client without reason. Clients who become verbally or physically aggressive towards any of our staff will be asked to leave and we may consider contacting the authorities.
SkinAura encourages customers to arrive 10 minutes before their appointment. SkinAura reserves the right not to serve late customers. Cancellations and No-Shows
Customers who are unable to attend their appointment must give at least 24 hours’ notice or they become liable and forfeit treatment. SkinAura will charge a credit card on file or deduct a treatment from any pre purchased packages.
For our Treatments, Skinthetics Richmond asks for a 50% deposit at time of booking or consultation. Any cancellation made a full refund will be given in our 7-day cooling off period thereafter 25% will be returned in full. If you are having on-going treatments then SkinAura will retain the deposit until your period of treatments come to an end, then the fee will be refunded. If you fail to show for a treatment and have not given sufficient notice, then SkinAura will retain the deposit indefinitely to cover the cost of preparing the room.
6. Booking Amendments
SkinAura are flexible and we understand that you sometimes have to change a booking. To amend a booking please call 0203 6338113 or 07983 261677 if we don’t answer we maybe in with a client so please send a text message. Please note we do NOT accept same day booking amendments via email – this is because we consider booking amendments as a matter of urgency. Whilst email is useful, it should not be used for urgent communications. All other times bookings, amendments, general information, concerns, prices etc must be sent via email to email@example.com and all emails will be responded to within 24 hours. We do allow you to change a booking once, after this time the full cost of the treatment will be incurred.
SkinAura can take pictures of clients with their consent when attending treatment for before and after results. No picture/s will be uploaded to the website or shown to anyone else without the written consent signed by client and approved.
8. Refunds and Transfers
SkinAura practice a strict non-refundable and non-transferable policy. All products, services and packages once sold are not refundable for cash, transferable to another individual/s or exchangeable for other products, services or treatment courses.
9. Credit Packages
Treatment and credit packages are valid for 1 year from date of purchase and are strictly non-refundable.
10. Health & Safety
At SkinAura we take many measures to ensure your safety and well-being. However, SkinAura is not liable for any harm or loss whatsoever arising from the use of our products or services unless arising from our gross negligence or intentional misconduct. If you are unhappy with the service you have received at SkinAura we pride ourselves on offering good service and at a competitive price. Sometimes things don’t work out as we would like them to, so if you are unhappy with the service you have received then you should raise your concerns immediately and give us the opportunity to rectify any issues. If you refuse to pay for a service you have received and you have not given us the opportunity to address any concerns you have, then we will recover our costs through the small claims court.
Skin Aura (c) 2019 all rights reserved